ahe365 Privacy Policy
ahe365 treats the protection of your personal information as its highest priority. In this policy we clearly describe how your information is collected, stored, and kept secure.
1. Introduction and Scope
This privacy policy applies to all users of the ahe365 platform. By continuing to use the site you are agreeing to the terms of this policy.
ahe365 ("we", "us", or "platform") is a trusted online casino and sports betting platform in Bangladesh. We take the privacy of our users ("you", "your") very seriously. This Privacy Policy ("Policy") describes what information we collect when you use the ahe365.cam website and related services ("Services"), how that information is used, with whom it may be shared, and what rights you have over your own information.
This Policy is linked to and supplements the ahe365 Terms and Conditions. Please read this Policy carefully in full before using the Services. If you have any questions, please contact us.
2. Information We Collect
Personally Identifiable Information
We may collect the following information during account registration or identity verification:
- Full name and date of birth
- Email address and contact details
- National ID card or passport information (for KYC verification)
- Residential address
Financial Transaction Information
Information collected when processing deposits and withdrawals:
- bKash, Nagad, or Rocket mobile banking number
- Transaction amount and time
- Transaction ID and reference code
- Balance and bonus history
Usage and Activity Information
Information about how you use the Services:
- Game history and betting records
- Login and logout times
- Preferred games and session details
- Gaming patterns and preferences
Technical and Device Information
Technical information collected automatically:
- IP address and device identifier
- Browser type and version
- Operating system
- Cookie and session data
3. Use of Collected Information
ahe365 uses your collected information only for specific, legitimate, and lawful purposes. We may process your information for the following reasons:
Account Management
To create, verify, and manage your account. This information is essential for completing the identity verification (KYC) process and for preventing fraud.
Processing Financial Transactions
To process deposit and withdrawal requests and to ensure bonuses are delivered. All financial activities are handled securely and transparently.
Providing Customer Support
To provide 24/7 assistance with your complaints, questions, or issues. Your information is used to ensure fast and effective support through live chat.
Improving Service Quality
To analyse user experience and improve the platform's performance and gaming experience. This information is used in planning new features and services.
Ensuring Responsible Gaming
To monitor gaming behaviour, identify problematic gaming, and provide necessary restrictions and support. Ensuring the wellbeing of our users is our responsibility.
Relevant Communications
To send you promotions, bonus offers, and important updates based on your preferences. You can opt out of these communications at any time.
4. Cookies and Tracking Technologies
ahe365 uses cookies and similar tracking technologies to keep the website functioning properly and to improve your browsing experience. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential Cookies: These cookies are necessary to maintain login sessions and ensure security. Without them the site cannot function properly.
- Functional Cookies: Used to remember your language preferences and account settings, making your experience more convenient.
- Analytics Cookies: Help us understand site traffic and usage patterns, which are used to improve the service.
You can control or reject cookies by changing your browser settings. However, disabling certain essential cookies may affect the functionality of the site.
5. Sharing and Disclosure of Information
Important: ahe365 never sells your personal information to third parties or rents it out for advertising purposes.
In certain limited circumstances we may need to share information with trusted partners or authorities:
Service Provider Partners
Information may be shared with selected third parties for payment processing, technology infrastructure, and customer service support. These partners operate under strict confidentiality agreements and may only use the information for specified purposes.
Legal and Regulatory Obligations
In the case of court orders, government directives, or legal obligations, necessary information may be shared with the relevant authorities. In such cases we provide only the information that has been requested.
Fraud Prevention and Security
Information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other illegal activities. This is essential for the protection of all users.
6. Protection and Security of Information
ahe365 adopts industry-standard technical and organisational measures to ensure the security of your information:
TLS/SSL encryption is used for all data transfers, preventing unauthorised interception by third parties.
Your information is stored in an encrypted database with no unauthorised access.
Only authorised staff are granted limited access to information on a need-to-know basis.
Security measures are regularly reviewed and updated to address new risks.
While we make every effort, no digital system is 100% secure. Use a strong password for your account and do not share it with anyone.
7. Data Retention Period
ahe365 retains your information only for as long as necessary:
- Account Information: For as long as your account is active and, after account closure, for a specified period as required by law.
- Financial Transaction Records: Retained for a specified period in compliance with applicable legal obligations.
- Communication and Support Logs: Retained for a limited period as needed for improving customer service and resolving disputes.
- Marketing Consent Records: Retained until you withdraw your consent.
After the defined retention period, information is securely deleted or anonymised.
8. Your Rights and Choices
As a registered user of ahe365, you have the following rights over your personal information:
Right to Access
You have the right to know what information we collect and process about you and to request a copy of it.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected or updated.
Right to Erasure
In certain circumstances you have the right to request that your personal information be deleted, although legal obligations may apply.
Right to Object to Processing
You may object to the processing of your information for marketing purposes and opt out of marketing communications at any time.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted.
Right to Data Portability
You may request your information in a structured and readable format so that it can be transferred elsewhere if needed.
How to Exercise Your Rights
To exercise any of the rights mentioned above, please contact our support team. We will process your request as quickly as possible, generally within 30 days. Some information may need to be provided for identity verification purposes.
9. Protection of Minors
ahe365 strictly operates for persons aged 21 and above. We do not knowingly collect or process any information from persons under the age of 21.
- Age verification is mandatory at the time of registration.
- If we become aware that information has been collected from a minor, it will be deleted immediately and the associated account will be closed.
- Parents are requested to monitor their children's online activities.
10. Changes and Updates to the Policy
ahe365 reserves the right to update this privacy policy from time to time. When changes are made:
- The "Last Updated" date at the top of the policy will be changed.
- For significant changes, users will be notified by email or through a notice on the site.
- Continued use of the Services after an update will be considered acceptance of the new policy.
- If you object to changes to the policy, you have the option to stop using the Services and request that your account be closed.
The latest policy will always be available on this page. We recommend checking it regularly.
11. Contact Us
Have a question about your privacy?
If you have any questions or concerns about this privacy policy, or if you have any requests relating to your information, please contact us. Our privacy team is always ready to assist you.
Support is also available 24/7 via live chat
Related Pages
Visit our related pages to learn more: